PODS Online Privacy Policy for the United Kingdom

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Online Privacy Policy for the United Kingdom

Swift Moving and Storage Limited (Company) is committed to protecting the privacy of its customers.

We have adopted this online privacy policy to explain how your personal information is used and what measures we take to keep your personal information secure and to ensure your privacy is respected. Below is a description of how we maintain online security and protect your privacy.

About Company and our Contact Details

If you have questions or concerns regarding this privacy policy, please contact us at:

Swift Moving and Storage Limited

Unit 9 Maple Industrial Estate, Bennett Street, Manchester, United Kingdom, M12 5AQ

info@ukpods.co.uk 

Please read the terms of this privacy policy carefully before using this website.

Privacy Policy

Information we collect

We collect information about you when you interact with us and during the course of providing services for you. Some of this information can be used to identify you.

We collect personal information of its customers when they voluntarily submit such information to us, such as when placing an order through the website and the call center. “Personal information” generally means any information by which you can be personally identified.

We collect the following personal information from you: name, e-mail address, mailing address, telephone number, credit card, bank account information and your responses to survey questions and information relating to any orders you place (both of which could contain information that may be used to identify you).

Non-identifiable Information. This site also collects technical and navigational information that is not personally identifiable to any particular user. For example, computer browser type, pages visited and time spent on our website.

How Company collects your information

We collect your information in a number of different ways.

Information provided by you: When you engage in certain activities on our website, such as registering, purchasing goods and services, or entering competitions, we may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional and up to you whether you engage in these activities. If you choose to engage in these activities, however, we may require you to provide us with personal information without which we may not be able to respond or provide the services to you.

Information collected through technologies: Our website also uses a technology called “cookies” (see explanation below in the Use of Cookies section) and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent on our website, and the websites visited just before and just after our website. This information may be used or analysed by us to improve our website design and functionality and our ability to service you and your accounts.

Information about you collected from third parties: We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, for example, our commercial partners.

How we use your personal information

We use your information in a variety of ways, so that we can provide services to you, respond to your queries and improve how our business operates, and so on. We will only use your information when we have a lawful basis for doing so.

We will have a lawful basis to process your personal data when that processing:

          is necessary for the performance of a contract with you or to enable us to take steps to allow us to enter such a contract;

          is necessary in order for us to meet our legal obligations;

          is necessary for the purposes of our legitimate interests in better understanding the use of our services and analytics to improve them as well as keeping data to defend legal claims (provided that these are not overridden by your own interests or rights); and where we have your consent.

You can find out more information about how we balance your rights and interests as an individual with our legitimate interests by contacting Swift Moving and Storage Limited on 0161 300 9712 or by email info@ukpods.co.uk

We may process your personal information (including recording, transferring, storing and using that information) for the following purposes:

  • to record and support your participation in the activities you select.
  • as part of our effort to keep you informed via mail, email, phone or fax about special offers, and other products and services we offer. You may however opt-out of receiving such marketing information at any time by contacting us using the details set out above.
  • for record keeping purposes
  • to improve the quality of our service
  • for market research
  • to measure and improve activity on our website
  • to understand your preferences so that we can improve the products or services we offer
  • to share or disclose your information in the ways set out in the section Sharing your information below
  • to create an individual profile for you so that we can inform you of services, products, events or special offers that may be of interest to you.

Sharing your information

PODS will not rent, sell or trade your personal information. We will only share your information in circumstances and ways set out below.

Information shared with our associated companies and partners:

We share and pass your personal information (including details of your purchasing preferences) with our franchisor, subsidiaries or associated companies in which we have an interest including, without limitation, any of our joint venture organisations (together, our “associated companies”). In some circumstances our franchisor will be a controller of the personal information we share with them. We will always ensure that our franchisor is bound by effective data protection obligations.

We also pass your personal information to other carefully selected partner organisations (“partners”) with whom we have a business relationship, such as:

  • Our sponsors
  • Financial services partners
  • Other organisations whose services we need to use to process and deliver your orders, for credit control and debt collection, to maintain our systems or to comply with legal obligations or a court order.

Each of our associated companies and these partners may keep you informed of services, products, events and special offers made available by that organisation where you have consented to be contacted in this way. If you express an interest in an offer from one of our associated companies or partners, that associated company or partner may let us know.

In all cases, we will take care to ensure that these organisations only process your personal information in accordance with this privacy policy, your preferences and the law and we only permit your personal information to be used for authorised purposes.

If you do not wish the personal information you provide to us to be shared with other associated companies or such partners, please indicate this preference when you provide the personal information to us. Alternatively, please contact us by emailing info@ukpods.co.uk

Information shared with other third parties:

In the event of the sale of the business or the integration of the business with another party, we may disclose your details to advisers or prospective purchaser’s advisers.

We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms and conditions and other agreements or protect our rights or property, our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

Your personal information is password-protected to prevent unauthorised access to it. We recommend that you do not divulge your password to anyone.

Companies may be engaged by us to perform a variety of functions, such as, fulfilling orders, assisting with promotions, providing technical services for our web sites including hosting services, etc. These companies may have access to personal information if needed to perform such functions. However, these companies may only use such personal information for the purpose of performing that function and may not use it for any other purpose.

Use of your Information outside the European Economic Area.

Some of the organisations (including, without limitation, our associated companies and partners) to which we may disclose your information are situated outside of the European Economic Area (EEA). Where we transfer your information outside the EEA, we ensure that it remains adequately protected in accordance with this policy.

In order to provide you with the products and services you require or to use your personal information in accordance with this privacy policy, we transfer your personal information to these countries (e.g., U.S.) some of which do not have laws that protect privacy rights as extensively as in the United Kingdom.

If we do transfer your Information to other territories, we will ensure that your personal information is properly protected by putting in place appropriate safeguards. To obtain further information about these safeguards please contact send an email to info@ukpods.co.uk

Use of Cookies

When you visit our website you may provide us with two types of information: personal information which you knowingly choose to disclose that is collected on an individual basis and non-identifiable information which is collected on an aggregate basis as you and others browse our website. See More.

You can surf the site anonymously and access important information without revealing your identity. However, in order to provide a better service, we may use “cookies” to measure your visits to our website, which make it easier for you to log on during future visits. A cookie is a small piece of information that the website stores on your web browser and can later retrieve. We use cookies for a number of administrative purposes, such as recording your login status so you do not have to login to our website at every visit (unless you wish to).

Similarly, this information does not allow us to identify you personally and you remain anonymous unless you have otherwise provided us with personal information. Please note that it is possible to set up your web browser to inform you when you receive a cookie, giving you the chance to decide whether or not to accept it. For further information on cookies and how to switch them off see www.allaboutcookies.org.

In certain cases, our website may also employ flash cookies. Flash cookies are used to improve and enhance your web browsing experience (such as enabling advertising to be specifically tailored to your interests or facilitating purchases to be transferred to your shopping basket when making a purchase). For further details about flash cookies, please visit: http://kb2.adobe.com/cps/526/52697ee8.htm. To adjust your preferences for flash cookies (and whether or not you wish to accept them for our Website or other websites), please visit: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.

Your Rights

Subject to certain conditions, you have a number of rights when it comes to your information. Further information can be obtained from the Information Commissioner’s Office, although we have provided a summary of information below. You can exercise any of these rights by contacting us using the details set out above. See More

          The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this privacy policy.

          The right of access. You have the right to access your personal information that we process. You can do this by contacting us using the details outlined above.

          The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete.

          The right to erasure. This is also known as ‘the right to be forgotten’ and, if it applies, it enables you to request the deletion or removal of the personal information that we hold about you.

          The right to restrict processing. You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but will not use it further.

          The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing.

          The right to data portability. You have rights to obtain and reuse your information for your own purposes across different services. For example, if you decide to switch to a different but similar service provider, this enables you to move, copy or transfer your information easily between our IT systems, safely and securely, without affecting its usability.

          The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with your national data protection regulator. In the UK, this will be the ICO.

          The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. where we have obtained your consent to send you marketing information such as discount coupons, information about new product offerings, etc.), you also have the right to withdraw that consent at any time.  However, doing so will not mean that anything done with your personal data while we had your consent is made unlawful.

When contacting us to exercise your data subject rights, please be sure to provide us with your exact email address, name, address and/or telephone number(s) in order to be sure we handle your request correctly. We will not charge you any fee in relation to such a request, unless that request is clearly unfounded or is excessive, in which case we will charge a suitable administrative fee.

Data Retention

We will only retain your data for as long as is reasonably necessary to provide services to your or meet our legal obligations.

When determining the relevant retention periods, we will take into account factors including:

  • our contractual obligations and rights in relation to the information involved;
  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law(s);
  • our legitimate interests where we have carried out balancing tests;
  • (potential) disputes; and
  • guidelines issued by relevant data protection authorities.

Otherwise, we securely erase or anonymise your information where we no longer require your information for the purposes collected.

Security

We recognize your personal data is your private information, so we strive to achieve high standards in how it is used and providing for its safekeeping. See More.

PODS’ website uses secure forms of online communication available, including industry-standard encryption technology to keep your personal information safe. Whenever you provide information, we use secure socket layer (“SSL”) technology to make sure that it is “encrypted,” or, scrambled, so that no one else can read it while it is being transmitted over the Internet.

To protect your personal information, we maintain physical, electronic, and procedural safeguards in keeping with industry standards and practices, all of which are regularly updated in response to changes in technology.

You should always safeguard your own personal information by protecting your username(s) and password(s) used to access websites and by safely disposing of records no longer needed. We shall not be responsible for any loss or unauthorised use of your personal information where you have failed to keep your username and password secure. You must not disclose these details to anyone else.

Children.

We realise and understand that some children may visit our website even though this website is not targeted at children. If you are under 18, you should not submit any personal information on this website or use the website without obtaining the prior consent of your parents or legal guardian. Parents or legal guardians should supervise children when online and recommend that parental control tools be put in place.

Changes

We reserve the right, in its discretion, to change, modify, add, or remove portions of this Privacy Policy Statement at any time. You should check this page periodically for changes which will be prominently announced by the posting of a notification. This Privacy Policy was last updated on 30 May 2018.

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