PODS Online Privacy Policy for the United Kingdom

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PODS is committed to protecting the privacy of its customers.

We have adopted this online privacy policy to explain how your personal information is used and what measures we take to keep your personal information secure and to ensure your privacy is respected. Below is a description of how we maintain online security and protect your privacy.

If you have questions or concerns regarding this privacy policy, please contact us at:

PODS Moving and Storage Limited
20-22 Bedford Row
London WC1R 4JS
0800 096 3838
accountmanageruk@pods.com

PODS Enterprises, Inc., a U.S. affiliate of PODS Moving and Storage Limited, will be the data controller of your personal information under the Data Protection Act 1998 (the “Act”).

Please read the terms of this privacy policy carefully before using this website. By using this website, you agree to the terms of this privacy policy. If you disagree with anything in this privacy policy, please do not use this website.

Privacy Policy

Personal Information.PODS may collect personal information of its customers when they voluntarily submit such information to us, such as when placing an order through the website and the call center. “Personal information” generally means any information by which you can be personally identified and may include, for example, name, e-mail address, mailing address, telephone number, credit card information, your responses to survey questions, and information relating to any orders you place.

Non-identifiable Information.This site also collects technical and navigational information that is not personally identifiable to any particular user. For example, computer browser type, internet protocol address, pages visited and time spent on our website.  Our website also uses a technology called “cookies” (see explanation below in the Use of Cookies section) and web server logs to collect information about how our website is used.  Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website.  This information may be used or analysed by PODS to improve our website design and functionality and our ability to service you and your accounts.
When you engage in certain activities on our website, such as registering, purchasing goods and services, or entering competitions, we may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional up to you to engage in these activities.  If you choose to engage in these activities, however, we may require you to provide us with personal information.

We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, for example, our commercial partners.

Consent. By using our website, you indicate your consent to us collecting and using your personal information in accordance with the terms of this privacy policy, and to the use(s) of your personal information that you consent to when registering on our website or purchasing goods and services from our website.  When you submit personal information to us you understand and agree that we and our associated companies (as defined below in Use/Disclosure section) may record, transfer, store, and process your customer profile in any of the countries in which we and our subsidiaries or affiliates maintain offices, including without limitation, the United Kingdom.  See also Use of your Information outside the European Union (see below).

Children.  We realise and understand that some children may visit our website even though this website is not targeted at children.  If you are under 18, you should not submit any personal information on this website or use the website without obtaining the prior consent of your parents or legal guardian.  Parents or legal guardians should supervise children when online and recommend that parental control tools be put in place.

Use/Disclosure. We may collect your personal information to record and support your participation in the activities you select.

We may use personal information:

  • as part of our effort to keep you informed via mail, email, phone or fax about special offers, and other products and services we offer
  • for record keeping purposes
  • to improve the quality of our service
  • for market research
  • to measure and improve activity on our website
  • to understand your preferences so that we can improve the products or services we offer

We may share and pass your personal information (including details of your purchasing preferences) with our UK entity holding company, subsidiaries or associated companies in which we have an interest including, without limitation, any of our joint venture organisations (together, our “associated companies”).

We may also pass your personal information to other carefully selected partner organisations (“partners”) with whom we have a business relationship, such as:

  • Our sponsors
  • Our franchisees
  • Financial services partners
  • Other organisations whose services we need to use to process and deliver your orders, for credit control and debt collection, to maintain our systems or to comply with legal obligations or a court order.

Each of our associated companies and these partners may keep you informed of services, products, events and special offers made available by that organisation where you have consented to be contacted in this way.  If you express an interest in an offer from one of PODS’ associated companies or partners, that associated company or partner may let us know. In all cases, we will take care to ensure that these organisations only process your in accordance with this privacy policy, your preferences and the law and we only permit your personal information to be used for authorised purposes.

If you do not wish the personal information you provide to us to be shared with other associated companies or such partners, please indicate this preference when you provide the personal information to us.  Alternatively please contact us by emailingaccountmanageruk@pods.com.
We may also create an individual profile for you so that we can inform you of services, products, events or special offers that may be of interest to you.  In the event of the sale of the business or the integration of the business with another party, we may disclose your details to advisers or prospective purchasers advisers.

We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms and conditions and other agreements or protect our rights or property, our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
Your personal information is password-protected to prevent unauthorised access to it. We recommend that you do not divulge your password to anyone.

Occasionally, where we have obtained your consent or we are otherwise entitled to do so by law, we may send you marketing information to you, such as discount coupons, information about new product offerings, etc. You may opt-out of receiving marketing information at any time by sending an e-mail to accountmanageruk@pods.com or by writing to us at the address at the bottom of this privacy policy.

Companies may be engaged by PODS to perform a variety of functions, such as, fulfilling orders, assisting with promotions, providing technical services for our web sites, etc. These companies may have access to personal information if needed to perform such functions. However, these companies may only use such personal information for the purpose of performing that function and may not use it for any other purpose.

We do not sell or release our customer’s personal information to outside organisations (other than those described above).

Use of your Information outside the European Union. Some of the organisations (including, without limitation, our associated companies and partners) to which we may disclose your Information are situated outside of the European Economic Area. In order to provide you with the products and services you require or to use your personal information in accordance with this privacy policy, we may transfer your personal information to these countries some of which do not have laws that protect privacy rights as extensively as in the United Kingdom. If we do transfer your Information to other territories, we will ensure that your personal information is properly protected.

Use of Cookies. When you visit our website you may provide us with two types of information: personal information which you knowingly choose to disclose that is collected on an individual basis and non-identifiable information which is collected on an aggregate basis as you and others browse our website.

You can surf the site anonymously and access important information without revealing your identity. However, in order to provide a better service, we may use “cookies” to measure your visits to our website, which make it easier for you to log on during future visits. A cookie is a small piece of information that the website stores on your web browser and can later retrieve. We use cookies for a number of administrative purposes, such as recording your log in status so you do not have to log in to our website at every visit (unless you wish to).

Similarly this information does not allow us to identify you personally and you remain anonymous unless you have otherwise provided us with personal information.  Please note that it is possible to set up your web browser to inform you when you receive a cookie, giving you the chance to decide whether or not to accept it.
For further information on cookies and how to switch them off see www.allaboutcookies.org.

In certain cases, our website may also employ flash cookies.  Flash cookies are used to improve and enhance your web browsing experience (such as enabling advertising to be specifically tailored to your interests or facilitating purchases to be transferred to your shopping basket when making a purchase).  For further details about flash cookies, please visit: http://kb2.adobe.com/cps/526/52697ee8.htm.  To adjust your preferences for flash cookies (and whether or not you wish to accept them for our Website or other websites), please visit:http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

Other Web Sites

Many PODS operating areas are owned by franchisees, who operate as independent businesses. Some franchisees also operate web sites. We encourage franchisees follow this privacy policy. However, please review the privacy policy of each site to determine the privacy policies of that site.

Access

At any time, you may obtain further details of the personal information on record with PODS which has been collected about you via this website. We permit and encourage you to request that any inaccuracies in the personal information be corrected or that such personal information be removed from PODS’ marketing databases.

To make any request described above, send an e-mail to our Account Manager by emailing accountmanageruk@pods.com

or write to:

PODS Moving and Storage Limited
20-22 Bedford Row
London WC1R 4JS
accountmanageruk@pods.com

When contacting us, please be sure to provide us with your exact e-mail address, name, address and/or telephone number(s) in order to be sure we handle your request correctly.  We may charge a small fee towards the cost of administering any request you make.  The current fee is £10.00.

Security

PODS recognizes your personal data is your private information, so we strive to achieve high standards in how it is used and providing for its safekeeping. PODS’ website uses secure forms of online communication available, including industry-standard encryption technology to keep your personal information safe. Whenever you provide information, we use secure socket layer (“SSL”) technology to make sure that it is “encrypted,” or, scrambled, so that no one else can read it while it is being transmitted over the Internet.

To protect your personal information, PODS maintains physical, electronic, and procedural safeguards in keeping with industry standards and practices, all of which are regularly updated in response to changes in technology.

You should always safeguard your own personal information by protecting your username(s) and password(s) used to access websites and by safely disposing of records no longer needed.  We shall not be responsible for any loss or unauthorised use of your personal information where you have failed to keep your username and password secure.  You must not disclose these details to anyone else.

Changes

PODS reserves the right, in its discretion, to change, modify, add, or remove portions of this Privacy Policy Statement at any time. You should check this page periodically for changes which will be prominently announced by the posting of a notification. Your continued use of this website following the posting of changes to this Privacy Policy Statement will mean that you accept those changes.

How to Contact Us

If you would like any further information or have any comments about our use of your personal information, our privacy policy or any other aspect of our website or service, please contact our Data Protection Officer by any of the methods shown below:

Email:
accountmanageruk@pods.com

Post:
PODS Moving and Storage Limited
20-22 Bedford Row
London WC1R 4JS
0800 096 3838

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