Frequently Asked Questions

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When looking for a moving and storage option – you’re bound to have questions! See below for our list of most asked questions and see if you can find the answers you’re looking for.

If you have any other queries – give our friendly team a call or send us an email –

[expand title=”If I can’t fill an entire container, what do I do?”]PODS containers are designed to allow for partial household loads. There are eyehooks for tie downs every 4 feet and throughout the container that permit securing the load.[/expand]

[expand title=”Will PODS load the container for me?”]PODS can arrange for either the loading or unloading of your container, or we can provide both. Our flexible scheduling allows for adequate time to load the PODS container at your leisure. Our packing services page can provide additional details.[/expand]

[expand title=”How long do I have to load or unload the container?”]PODS allow you to pack your PODS container at your leisure. There are no deadlines, time pressure, you move when you are ready.[/expand]

[expand title=”Do I have to be there when the PODS container is dropped-off or picked-up?”]PODS allow you to pack your PODS container at your leisure. There are no deadlines, time pressure, you move when you are ready.[/expand]

[expand title=”Do I have to be there when the PODS container is dropped-off or picked-up?”]No, although we recommend that someone be present whenever possible. Our deliveries and pick-ups may occur at any time after 8.30 am. The customer is responsible for ensuring that there is adequate clearance and accessibility for the desired location of the container.[/expand]

[expand title=”How long will it take for my container to be delivered to my new location?”]Delivery time depends on a variety of factors, which include availability of delivery vehicles and the distance to the delivery location. PODS scheduling technology provides the flexibility to meet your moving needs.[/expand]

[expand title=”How can I make a payment?”]PODS accept most major debit and credit cards and payment via standing order or BACS. PODS’ payment cycle begins on the day of initial delivery and continues so the payment is due every 4 weeks thereafter.[/expand]

[expand title=”What day is my storage rent due?”]PODS storage rent is due on the day the container is delivered (we usually take payment 5 days prior to delivery) and continues on a 4 week payment cycle thereafter until you have finished using the container. We accept most major credit cards and online payment as well as BACS and standing orders.[/expand]

[expand title=”Do you prorate/refund for unused days?”]PODS does refund any unused weeks after your initial 4 weeks of hire. We offer excellent value and will work with you when scheduling to take advantage of the payment cycle to minimise the stress in scheduling your move.[/expand]

[expand title=”How do I get copies of all my bills?”]Your invoices are emailed at least 10 days prior to them being due or you can request a paper copy of your invoices. Call our customer service team if you have any queries or questions.[/expand]

[expand title=”How do I get my account balance?”]You can call our customer service team at any time with any concerns or queries or if you need to know your account balance.[/expand]

[expand title=”If I cancel the order do I get my money back?”]You must give 3 days notice to cancel the order or a cancellation fee will be charged. We do ask that if you are going to cancel that you do so by calling PODS 3 days before you are scheduled to avoid charges. Failure to give the adequate notice will incur 15% of your initial payment fee. When cancelling your order you must call and speak to a member of the team.
If you cancel and give at least 3 days notice then your payment will be fully refunded.[/expand]

[expand title=”If necessary, will I be able to change my payment method later?”]You can always call a member of the team and change your card details.[/expand]

[expand title=”When do I have to pay? “]Usually, we charge the initial delivery/transport fee and 1st 4 weeks of storage up to 5 days in advance of delivery. Depending on the service full payment may be required 5 days before your booking. We charge your 4 weekly fees every 4 weeks from the date that the container was delivered.[/expand]

[expand title=”How much clearance do I need to place a container at my house or apartment?”]In order to place a PODS container on your property we need a clearance of 12 feet in width and 15 feet in height with no steep inclines, low branches or wires.[/expand]

[expand title=”Do I have to be there when you deliver?”]Delivery can be made if you are not available, just be sure you provide specific delivery instructions at the time you place your order. It is recommended that you confirm access and delivery arrangements prior to delivery to prevent a failed delivery. All applicable paperwork will be left for you inside the container or posted through your door.[/expand]

[expand title=”How long can I keep my container at my location?”]Unless there is a specific regulation that defines the amount of time a container may be placed at your location, you may keep it for as long as you need.[/expand]

[expand title=”What if I need to access my contents while they’re in storage?”]You can schedule access to your container by contacting member of the customer care team. All we ask is for 24 hours notice when you wish to access your PODS container and you can have access 24 hours a day 7 days a week, 365 days a year. There is no additional charge for this service.[/expand]

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